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Conducting remote research with people with access needs
While user researchers are adapting to conducting research remotely, there is still a challenge about how to do this with people with access and digital support needs. The user research community at...
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GOV.UK Notify: a better way for user researchers to send messages
Sending messages to research participants is one of the most important aspects of user research. Some user researchers do all their own messaging. Others work in organisations with a dedicated...
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How we use user research to inform Service Manual guidance
In an earlier blog post, we talked about how the Service Standard and Service Manual team is taking a community-led approach. We described how we reviewed past qualitative and quantitative research...
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Working with users and economists to evolve the Service Manual
This is the second of 2 blog posts. In the first post, we gave an overview of the user research approach we are using to inform and evolve Service Manual guidance. We shared how this approach...
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The cross-government user research blog is back
We’re excited to relaunch this month with our vision of who and what this blog site is for. We’d like this to be a space where we share ideas and approaches that will inspire user researchers in...
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Tips for communicating across a language barrier
Being able to communicate easily with your participants is a foundation of effective user research. So much of the job relies on being able to interpret behaviour, social context and intonation....
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Conducting ethical internal research
What is internal research? In government, we sometimes do user research with colleagues - other civil servants or contractors who work for government departments. These people can be users, even if...
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Lessons from setting up a user research operations function
User research operations (ReOps) teams, which support user researchers / UX researchers to do their best work, are increasingly common. If you are considering setting one up, you probably want to...
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Lessons from the field: an ethnographic approach to understand people’s lived...
Shadowing a Forestry Commission woodland officer on one of their advice visits. In May this year we were tasked with understanding how government farming advisers could encourage farmers and land...
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What I learned as a user research course facilitator and what you can gain...
Last year in July, I joined the cross-government user research training community to facilitate an ‘Introduction to User Research in Government’ online course. The course aims to educate researchers...
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